Terms of Use, Privacy & Cookies

Effective Date: December 10, 2024

1. Introduction

Welcome to gideonlahav.com (the “Site”). The Site is owned and operated by:

PANCHENKOV LAHAV ΟΕ (Brand Name: Cookie Tech)
VAT Number: EL802636558
Registered Address: Konstantinou Paleologou 45, 3rd Floor, 73131 Chania, Crete, Greece
Email: hello@gideonlahav.com
Phone: +30 6970305397 / +972 549905992

By accessing the Site, contacting us, subscribing, or purchasing services, you agree to these Terms of Use, Privacy & Cookies (“Terms”).

2. Who We Serve

Our services are primarily designed for business clients (B2B) globally (EU, US, and worldwide).
However, nothing in these Terms is intended to limit mandatory consumer rights that cannot be waived under applicable law.

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TERMS OF USE

3. Our Services

We provide custom digital solutions, including (but not limited to):

• building web/mobile apps using Glide

• automating workflows using Make (Integromat)

• designing tools using Google Sheets and other cloud tools

• integrations with other no-code/low-code platforms

• monthly maintenance/support subscriptions (where offered)

We do not own or resell third-party platforms. Their use is governed by their own terms.

4. User Responsibilities

You agree to:

• provide accurate and complete requirements and timely feedback

• maintain access to required third-party tools, subscriptions, and accounts

• use deliverables lawfully and responsibly

• respect our intellectual property rights and licensing terms

You are responsible for your compliance with third-party platform terms used in your project.

5. Ordering, Pricing, and Payment

5.1 Prices

Prices are listed in Euros (€) unless stated otherwise. Taxes may apply depending on your location and the nature of the service.

5.2 Payments (Stripe)

Payments made via the Site are processed securely through Stripe.
Alternative payment methods (e.g., bank transfer) may be arranged by contacting hello@gideonlahav.com.

5.3 When Work Starts

Work starts immediately upon payment confirmation, unless we agree otherwise in writing. “Work” can include (without limitation) project setup, research, planning, reserving calendar capacity, documentation, configuration, development, and communications.

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6. Strict Cancellation, Rescheduling & Refund Policy

Because services are custom and time-based, and because work starts immediately, our policy is intentionally strict to the maximum extent permitted by law.

6.1 General Rule (No Refunds)

All purchases are final and non-refundable once work begins. This includes (without limitation) consultation time, project work, setup time, planning, and any reserved availability.

Refunds will be considered only in rare cases where:

• we fail to deliver the agreed service entirely, or

• we materially deviate from the written scope in a way we cannot reasonably correct.

6.2 Single Consultation Session (e.g., 1 hour)

• No refunds for purchased sessions.

• You may reschedule up to 48 hours before the scheduled start time.

• Rescheduling requests made less than 48 hours before the session, no-shows, or late cancellations are treated as used time.

6.3 Hour Packages (e.g., 10/15 hours)

Because packages can include multiple meetings and off-meeting work:

• You may reschedule/cancel the first meeting only up to 48 hours before the first scheduled meeting.

• After the first meeting occurs and/or after any time is used (including preparation or work between meetings), the package becomes non-refundable, including any unused remaining hours.

• Follow-up meetings may be rescheduled subject to availability, but do not create any refund entitlement.

6.4 Monthly Maintenance / Support Subscription

If you purchase a monthly subscription:

• The subscription renews automatically each month unless cancelled.

• You can cancel at any time by emailing hello@gideonlahav.com.

• Cancellation takes effect at the end of the current billing period.

• No prorated refunds for a billing period already started/paid, unless required by applicable law.

6.5 Mandatory Rights

If local law grants you non-waivable cancellation/refund rights (e.g., certain consumer rights), we will comply to the extent required. (For EU cookie/consent rules, see Cookies section below.)

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7. Intellectual Property

Unless otherwise agreed in writing:

• all custom logic, workflows, templates, configurations, and know-how we create remain our intellectual property

• you receive a non-exclusive, non-transferable license to use the deliverables for your internal business use

• you may not sell, sublicense, or redistribute our work without written consent

• we do not claim ownership of third-party platforms (Glide, Make, Google Sheets, etc.)

8. Third-Party Tools Disclaimer

We are not responsible for:

• bugs, outages, errors, or downtime on third-party platforms

• feature or pricing changes by third parties

• suspension/termination of your third-party accounts

• API limitations, restrictions, or third-party data loss

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PRIVACY & COOKIES

9. What We Collect

We may collect:

• Technical data: IP address, device type, browser type/version, operating system, language, approximate location

• Usage data: pages viewed, time spent, referral source, navigation paths, interactions

• Contact/form data: name, email, phone, company (if provided), message content, project details

• Purchase/service data: invoicing details and transaction metadata (e.g., payment status), but not full card details

• Communications: emails and messages you send us and our replies

10. Payments via Stripe (No Card Storage)

Payment processing is handled by Stripe.
We do not store or collect full credit/debit card details on our servers. Card information is entered directly into Stripe’s secure payment environment.

11. How We Use Personal Data

We use personal data to:

• provide and deliver services you request

• communicate about quotes, projects, support, and updates

• process payments, issue invoices/receipts, and manage accounting records

• maintain site performance and improve user experience

• protect the Site, prevent fraud/abuse, and enforce these Terms

• comply with legal obligations

• send marketing communications only when permitted by law and/or with your consent, and you can opt out anytime

12. Legal Bases (GDPR/EEA/UK Users)

Where GDPR/EEA/UK rules apply, we process personal data based on:

• contract (to deliver requested services)

• legitimate interests (security, service improvement, fraud prevention)

• legal obligations (tax/accounting)

• consent (optional cookies; certain marketing where required)

GDPR also provides data subject rights (see Section 16). GDPR+1

13. Sharing of Personal Data

We may share personal data only as needed with:

• service providers supporting operations (hosting, email tools, analytics/ads tools, payment processing such as Stripe)

• professional advisors (accountants/lawyers) when necessary

• authorities where required by law or to protect rights and safety

• business transfer parties (merger/acquisition), with appropriate safeguards

We do not sell personal data. If advertising technologies are used, they may involve sharing identifiers with partners depending on your cookie choices.

14. International Transfers

Because we operate globally and use global service providers, your data may be processed in countries outside your own.
Where required (e.g., EEA/UK), we use appropriate safeguards for international transfers (such as contractual protections).

15. Data Retention

We keep personal data only as long as needed for:

• providing services and support,

• legal/accounting obligations,

• resolving disputes and enforcing agreements,
  then we delete or anonymize it where feasible.

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16. Your Rights

16.1 GDPR/EEA/UK

Depending on applicable law, you may request access, correction, deletion, restriction, portability, or object to certain processing, and you can withdraw consent at any time. You also have the right to lodge a complaint with a supervisory authority. GDPR+1

16.2 United States (including certain state laws)

Depending on your state, you may have rights to access, delete, or correct certain personal information and to opt out of certain uses (such as targeted advertising) where applicable. California, for example, recognizes rights including opt-out of “sale or sharing” in certain cases. oag.ca.gov

To exercise rights: hello@gideonlahav.com.

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COOKIES

17. Cookies We Use

We use cookies and similar technologies to:

• enable core functionality and security (essential cookies)

• measure and improve the Site via analytics (Google Analytics)

• support marketing/measurement (Meta Pixel)

18. Consent for Non-Essential Cookies

Where required (notably in the EU/EEA/UK), non-essential cookies are used only after you choose to accept them, and you must be able to refuse and later withdraw consent. European Union+1

We recommend providing a visible “Cookie Settings” link in the footer so visitors can change choices anytime.

19. Managing and Removing Cookies

You can manage cookies by:

• using the Site’s cookie settings (if available), and/or

• changing browser settings to block/delete cookies

Blocking some cookies may affect functionality.

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MARKETING EMAILS

20. Newsletter / Marketing Emails

If you subscribe to our newsletter, you can unsubscribe at any time using the link in the email. For US recipients, we follow CAN-SPAM principles (e.g., truthful headers, clear opt-out, honoring opt-out requests). Federal Trade Commission

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LEGAL

21. Limitation of Liability

To the fullest extent permitted by law:

• we are not liable for indirect, incidental, or consequential damages (lost profits, data loss, outages)

• our total liability is limited to the amount you paid for the specific service giving rise to the claim

22. Governing Law & Jurisdiction

These Terms are governed by the laws of Greece and applicable EU law.
Any disputes will be subject to the exclusive jurisdiction of the courts of Chania, Crete, Greece.

23. Changes to These Terms

We may update these Terms from time to time. The “Effective Date” above shows when they were last updated.

24. Contact

For questions, support, billing, or privacy requests:
hello@gideonlahav.com
+30 6970305397 / +972 549905992