Terms & Conditions
Last updated: 2026
These Terms & Conditions govern all services provided by PANCHENKOV LAHAV ΟΕ (trading as Cookie Tech), based in Crete, Greece. By purchasing a service, booking a consultation, or using the client workspace at gideonlahav.com, you agree to these terms.
1. Who we are
Services are provided by PANCHENKOV LAHAV ΟΕ (trading as Cookie Tech), a general partnership registered in Greece and based in Crete. In these terms, "we", "us", "Gideon", and "the company" refer to this entity. "You" or "client" refers to the individual or business purchasing services or using the workspace.
2. Services
We provide consulting, design, and development of custom management systems — built with Glide OS, Lovable, Claude, and adjacent tools — along with paid discovery calls, hourly development packages, and ongoing project engagements delivered through this client workspace. Specific scope, deliverables, and timelines for each engagement are agreed in writing (proposal, scope document, or workspace project) before work begins.
3. Payment
Payments are processed by Stripe. We never see or store your full card details. Work begins immediately once payment is confirmed. Hour packages are credited to your account on payment and drawn down against logged development hours. Discovery calls are booked and confirmed only after successful payment.
4. Refunds & rescheduling
Because work begins on payment confirmation, services are non-refundable once work has started, except in the case of complete service failure on our side. • Single consultations (including the 20-minute paid discovery call) can be rescheduled at no charge up to 48 hours before the scheduled time. Cancellations or reschedules inside 48 hours are non-refundable. • Hour packages become non-refundable after the first working session against that package. Unused hours remain available under the terms agreed at purchase.
5. Intellectual property
On payment in full, you receive the right to use the specific application, deliverable, or configuration produced for you under the terms of the underlying platform (Glide, Lovable, Supabase, etc.). Custom logic, workflows, reusable templates, configuration patterns, and know-how developed by us — whether during your project or in prior projects — remain the intellectual property of the company. We may reuse this know-how on other projects. We will not reuse your confidential business data, brand assets, or client-specific content.
6. Confidentiality
We treat business information you share with us — including strategy, financials, customer lists, and internal processes — as confidential and use it only to deliver the agreed services. You agree to treat non-public information we share with you (pricing, methods, unpublished materials) with the same care.
7. Data we collect
To deliver services and operate the workspace we collect: • Contact information you provide (name, email, company). • Purchase details (products bought, invoices, hour balances) — payment is processed by Stripe; we do not store full card details. • Technical data (IP address, device, browser) and usage analytics needed to run and improve the workspace. • Communications you send us (email, workspace messages, uploaded documents). Full details, legal bases, and your rights are described in our Privacy Policy.
9. Liability
We deliver services with reasonable professional care. To the maximum extent permitted by law, our total liability for any claim arising from an engagement is limited to the fees you paid us for that specific engagement in the 12 months preceding the claim. We are not liable for indirect or consequential losses, including lost profits, lost data, or business interruption, except where liability cannot be limited by law.
10. Termination
Either party can terminate an engagement in writing. Fees for work already completed remain payable. Access to the client workspace and any provisioned shared folders may be revoked once an engagement ends and outstanding invoices are settled.
11. Changes to these terms
We may update these terms from time to time. Material changes will be announced in the workspace or by email. Continued use of the services after an update means you accept the revised terms.
12. Governing law & jurisdiction
These terms are governed by Greek law and applicable European Union law. The courts of Chania, Crete have exclusive jurisdiction over any dispute arising from these terms or from our services, without prejudice to mandatory consumer-protection rules that may apply to consumers resident in the EU/EEA/UK.
Questions about these terms? Email hello@gideonlahav.com.